Privacy Policy

1. Introduction

This Privacy Policy describes how Arcteligent (“Arcteligent,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information in connection with TimeZone Pro (the “Service” or “Bot”), a Discord application that provides timezone conversion, live voice channel clocks, morning digest notifications, alarms, reminders, and event scheduling features.

By installing, accessing, or using TimeZone Pro on any Discord server (“Server”), you (“User,” “you”) agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not install or use the Service.

This Policy is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), and the Children’s Online Privacy Protection Act (“COPPA”).

2. Scope and Applicability

This Policy applies to all information collected through:

• Your use of TimeZone Pro’s Discord bot commands and interactions
• Any associated dashboard, website, or configuration portal at arcteligentlabs.com
• Communications with our support team
• Payment and subscription processing for TimeZone Pro (including the “TimeZone Pro” paid tier)

This Policy does not apply to Discord’s own platform, which is governed by Discord Inc.’s separate Privacy Policy and Terms of Service. We are not responsible for Discord’s data practices.

3. Age Restrictions and Children’s Privacy

TimeZone Pro is not directed to children under the age of 13, and Discord’s own Terms of Service require users to be at least 13 years old (or the applicable minimum age in their jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete such information promptly. If you believe a child under 13 has provided us with personal information, please contact us using the information in Section 15.

4. Information We Collect

4.1 Information You Provide Directly

• Discord identifiers: Your Discord User ID, username, and discriminator
• Server identifiers: Discord Server (Guild) ID, channel IDs, and role IDs relevant to Bot configuration
• Timezone preferences: The timezone(s) you or your Server administrators configure
• Scheduling data: Alarms, reminders, and events you create, including their titles, times, recurrence rules, and associated notes
• Voice channel configuration: Channel names and IDs designated for live voice clock display
• Digest preferences: Settings for morning digest content, delivery time, and delivery channel
• Payment and billing information: When you subscribe to TimeZone Pro’s paid tier, payment is processed by our third-party payment processor, Stripe, Inc. We do not directly collect or store full payment card numbers, bank account numbers, or other sensitive financial account credentials. We receive limited transaction metadata from Stripe, such as subscription status, billing cycle dates, and the last four digits of a payment method for identification purposes.
• Support communications: Information you provide when contacting us for support, including your email address, Discord ID, and the content of your inquiry

4.2 Information Collected Automatically

• Command usage data: Records of which Bot commands are invoked, when, and by which Discord User ID and Server ID, for the purpose of operating and improving the Service
• Technical and log data: IP addresses of API requests to our infrastructure, request timestamps, error logs, and performance metrics
• Device and connection information: To the extent provided by Discord’s API, general client information such as platform type (desktop, mobile, web)

4.3 Information We Do Not Collect

We do not collect the content of your private messages, voice communications, or channel messages except where you explicitly submit content to the Bot through a command (e.g., the text of a reminder). We do not access or record Discord voice audio.

5. How We Use Information

We use collected information for the following purposes:

• To provide, operate, and maintain the Service, including timezone conversions, voice channel clocks, digests, alarms, reminders, and events
• To process subscription payments and manage billing through Stripe
• To enforce usage limits associated with free and paid subscription tiers
• To communicate with you regarding Service updates, security notices, or support requests
• To detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms of Service
• To analyze aggregated, de-identified usage patterns to improve Service features and performance
• To comply with legal obligations, respond to lawful requests from public authorities, and enforce our legal agreements
• To provide customer support and respond to inquiries

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects concerning you.

6. Legal Bases and Consumer Rights Disclosures (State Privacy Laws)

6.1 Categories of Personal Information (CCPA/CPRA Disclosure)

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA: identifiers (Discord User ID, IP address, email address), commercial information (subscription and transaction records), internet or electronic network activity information (command usage, log data), and geolocation information in the limited form of self-reported timezone (not precise geolocation).

We do not sell personal information. We do not share personal information for cross-context behavioral advertising purposes, and we have not done so in the preceding 12 months.

6.2 Your Rights Under State Privacy Laws

Depending on your state of residence, you may have the right to:

• Right to Know/Access: Request confirmation of whether we process your personal information and access to that information
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions (e.g., information necessary to complete a transaction or comply with legal obligations)
• Right to Correct: Request correction of inaccurate personal information
• Right to Portability: Receive a copy of your personal information in a portable format
• Right to Opt Out: Opt out of the sale or sharing of personal information, or targeted advertising (not applicable, as we do not engage in these practices)
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, contact us using the information in Section 15. We will verify your identity using your Discord User ID and, where necessary, additional verifying information before fulfilling a request. We will respond within the timeframe required by applicable law (generally 45 days, extendable as permitted).

You may also designate an authorized agent to make a request on your behalf, subject to verification.

7. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers and processors: With third parties who perform services on our behalf, including hosting providers (e.g., cloud infrastructure), Stripe, Inc. for payment processing, and analytics or error-monitoring tools, each bound by contractual obligations to protect your information and use it only for the purposes we specify
• Discord, Inc.: As necessary for the Bot to function within the Discord platform, subject to Discord’s own Developer Terms and Privacy Policy
• Legal compliance: Where required to comply with a subpoena, court order, or other legal process, or to comply with applicable law
• Protection of rights: Where necessary to protect the rights, property, or safety of Arcteligent, our users, or the public, including enforcing our Terms of Service
• Business transfers: In connection with a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, in which case personal information may be transferred as a business asset, subject to standard confidentiality arrangements
• With your consent: Where you have explicitly authorized us to share information for a specified purpose

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specifically:

• Command and configuration data: Retained for as long as the Bot remains installed on your Server, and for up to 30 days thereafter to allow for reinstallation without data loss, after which it is deleted
• Billing and transaction records: Retained for up to 7 years to comply with tax, accounting, and financial recordkeeping obligations under applicable law
• Support communications: Retained for up to 2 years following resolution of the inquiry
• Log and technical data: Retained for up to 90 days for security and troubleshooting purposes, then deleted or aggregated into de-identified form

You may request earlier deletion of your data as described in Section 6.2, subject to the exceptions described above.

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction, including encryption of data in transit, access controls limiting internal access to personal information on a need-to-know basis, and regular security review of our infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected users and relevant authorities as required by applicable state and federal breach notification laws.

10. International Data Transfers

Arcteligent is based in the United States, and information we collect is processed and stored in the United States. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those of your jurisdiction.

11. Third-Party Services

TimeZone Pro operates within Discord and integrates with Stripe for payment processing. We encourage you to review:

• Discord’s Privacy Policy: https://discord.com/privacy
• Stripe’s Privacy Policy: https://stripe.com/privacy

We are not responsible for the privacy practices of these third-party services, which are governed by their own respective policies.

12. Do Not Track Signals

Some browsers offer a “Do Not Track” signal. Because there is no accepted industry standard for how to respond to such signals, we do not currently respond to Do Not Track browser signals. This Section serves as our disclosure under the California Online Privacy Protection Act (“CalOPPA”).

13. Nevada Residents

Nevada law (NRS 603A) permits residents to opt out of the sale of certain covered information. We do not sell covered information as defined under Nevada law. If you are a Nevada resident and wish to submit an opt-out request regardless, you may contact us using the information in Section 15, and we will honor verified requests even though no sale currently occurs.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised Policy with an updated “Last Updated” date. For material changes, we will provide additional notice where required by law, such as through a Bot announcement or posting on our website prior to the change taking effect. Your continued use of the Service after the effective date of any revised Policy constitutes acceptance of the changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Arcteligent Email: admin@arcteligentlabs.com

You may also reach the Arcteligent team through the Discord application listing for Timezone (Developer Portal / support), or ask a server administrator who invited the bot to relay your request.

We will make reasonable efforts to respond to all legitimate inquiries within the timeframes required by applicable law.

Related: Terms of Service